faq-page

We want each of our patients to feel comfortable and to understand who we are and what we do. The staff and health care providers are happy to assist you in answering any questions you may have.

We ask that you take a minute to review the following list of frequently asked questions. If you have additional questions, please contact our office staff during regular business hours.

What are your hours of operation?

The Elaine Ellis Center of Health has two locations and the hours are different at each location. 

    Washington, DC location:                                                      College Park, MD location:

Monday        9:00 am to 6:00 pm                                            Monday to Thursday 9:00 am to 6:00 pm

Tuesday        9:30 am to 7:00 pm                                            Friday                           9:00 am to 2:00 pm

Wednesday  9:00 am to 6:00 pm

Thursday      9:30 am to 7:00 pm                                                                                                          

Friday           9:30 am to 2:00 pm

Saturday 9:30 am to 2 pm (every 4th Saturday of the month)

Can I walk in for an appointment?

We highly recommend that you schedule an appointment. However, dependent on the availability of the provider, we do offer same day appointments for the convenience of patients who are in need of same day, non-life threatening treatment. 

We also accept walk-ins throughout each day that our office is open, which also is dependent upon the availability of the provider. Walk in patients will be seen around previously scheduled patients. If you have a health emergency, please visit your local emergency room.

What services do you provide?

EECH is a preventative health organization, consisting of medical providers who specialize in Pediatrics, Obstetrics and Gynecology (OB/GYN), Substance Abuse, and Adult Medicine. We also offer general dentistry and dental hygiene focusing on healthy teeth and gums. We treat non urgent/non life threatening conditions and provide first contact and continuing care for persons with any undiagnosed signs, symptoms or health concerns. We provide health promotion, disease prevention, health maintenance, counseling, patient education, diagnosis, and treatment of acute and chronic illnesses. 

What insurance is accepted?

Our health center is currently participating with the following insurance companies: 

  • Amerihealth 
  • Carefirst Blue Cross Blue Shield
  • DC Medicaid 
  • Maryland Medicaid 
  • Medicare
  • Health Services for Children with Special Needs (HSCSN) 
  • Trusted Healthcare  
  • United Healthcare  
  • Commercial carriers that offer out of network benefits

Do you have self pay options?

We accept payments from individuals who are not currently insured and are not qualified for our Sliding Fee Scale. Additional information regarding the Sliding Fee Scale can be found under the Financial Assistance section. You may call our office during business hours for rate inquiry and/or for additional information regarding the Sliding Fee Scale. 

How long does it take to get an appointment? 

In many instances, we are able to schedule appointments within the same week of your call, depending upon the type of visit needed and the availability of the provider. 

What is the closest subway stop to your facility?

NE, DC office is located one block away from the Deanwood Metro Station, which is on the orange line. 

College Park, MD is located near the Greenbelt Road Metro Station on the green line

Where are you located?

Washington, DC Office:  1627 Kenilworth Avenue NE, Washington, DC 20019

College Park Office: 10001 Rhode Island Avenue, College Park, MD 20740

Do you have parking?

We have free parking at both of our offices. 

What do I do if I need copies of my health information? 

HIPAA law gives patients the right to have access to their personal health information. Upon request of your records, which can be done by phone (recommended), in person, or via your patient portal, we will ensure that you receive your requested information. Proper identification must be presented when picking up your records. 

Only patients, who are over the age of 18, or parents/guardians to those who are under 18, are able to request and pick up copies of confidential medical records. All others, including spouses, extended family members, and parents of patients over the age of 18, will not be permitted access to such documents without the written consent of the patient. This written consent can be done in person by the patient, which states that you are consenting to release or have a third party request and gain access to your confidential medical records.